FAQs

Background Checks and Drug Screening:

  • As a new Agent, you will be required to do an initial background check to be able to join the Arise Platform to Service a Client.
  • This will happen as part of our Registration process.
  • You will be prompted to complete an initial background check after you register and before you can select a Servicing Opportunity.
  • The initial background check will cost $9.99 which is payable directly to the third-party background check provider, First Advantage.
  • You will receive an email notifying you that you have successfully completed the initial background check.
  • Some Clients might require a second background check and/or drug screening, but that will be noted in their Opportunity Announcement and that will be at NO COST to you.
IMPORTANT INFORMATION REGARDING BACKGROUND CHECKS : Please note if you have frozen your credit, you will have to temporarily lift the credit freeze with Experian. You do not need to lift the freeze at the other credit bureaus. Please lift the freeze for a minimum of 10 days. You will need to wait at least 24 hours before attempting the background check. If you have recently changed your name, it may delay or disrupt the background check. Please make sure that full and correct legal name is included in your profile and provided in the background check step. Also, please ensure the Experian is aware of your name change. Arise uses First Advantage to compete the background checks. Under certain circumstances, First Advantage may reach out to you to clarify your information. Your prompt response to First Advantage will accelerate the process of completing your background check and enrollment.
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Can I get as many hours as I want?

  • Each Client has a minimum number of Intervals that will be guaranteed to you each week. You’ll have a set day of the week that you will post those hours. The next day it will open up for posting of any Intervals that are still available. You are able to choose as many as you prefer and are able to service.
    • In the beginning, we suggest you do the minimum number of hours for the first week to get yourself acclimated. It’s only a suggestion however!
    • After all the Intervals are taken you still might have ability to get more. The others that are Servicing alongside of you might not be able to do their shift and might put up their timeslot/s

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What will my typical scheduled shift look like?

  • Because you will be choosing a Client that suits your schedule needs, you’ll find that you have a good variety of options.
    • Each Client has a set timeframe that they need service for, and you will have the opportunity to pick your schedule within their timeframe.
      • For example: Client A’s hours of servicing are from 7am – Midnight EST. That gives you the ability to schedule your required Intervals for the Client, as well as any additional Intervals you want, if available.
      • You’ll have a set amount you will need to Service on the weekends. That will depend on the Client’s needs, but you’ll see that information in the Opportunity Announcement.
      • You might choose to work 1.5 (3 Intervals) on that day, but you can choose more or less. It’s best to schedule your time so that you have breaks. Working from home is a different environment that in an office setting and, in the beginning, you should schedule more breaks.

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What is an “Interval”?

  • You’re shifts are based on 30-minute Intervals.
  • Each Client sets their Required Intervals and puts them in the Opportunity Announcement.
  • So, two Intervals would equal 1 hour of work. The great news is that you do not have to work two or more intervals back to back. You can choose which 30-minute Intervals you prefer to make up your Required Intervals for the week.

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What should my work environment look like?

  • A quiet room, separated from distractions of any kind including, pets, kids, construction noises, etc.
  • A comfortable chair and desk that will allow you to work with ease for long periods of time, depending on what schedule you’ve chosen for yourself.

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What equipment and/or services will I need to service a client?

CHECK OUT OUR EQUIPMENT PAGE FOR SOME OPTIONS! 

  • Computer and equipment that meet the basic standards  Click Here for full specs. 
  • You’ll need a VOIP Headset. You’ll find that a lot of the clients are using this system to take the incoming calls, but there might be a time where they will need you to take calls to a landline.
  • Landline calls will require a basic Headset that plugs into a hard-wired Telephone with a port for headsets.
  • A landline might be required by some clients, but for those that do not, it will be used as a back-up system. You’ll want to have a POTS line (Plain Old Telephone); meaning without any bells and whistles. No Caller Id, Call Forwarding, Call Waiting, etc. Just a plain phone line with long distance, if necessary (Which costs less monthly, win!). This phone line can be either through your local phone provider or digitally through your cable provider. That’s up to you and whichever is most cost effective.

PLEASE BE ADVISED:

  • Unless stated otherwise in the opportunity announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephony, digital service, or business class VoIP.
  • The service should be connected directly from the wall to your telephone.
  • SOFTPHONES AND CELL PHONES ARE NOT PERMITTED
  • The servicing telephone line should not interface at any point with the computer.
  • All servicing telephone lines SHOULD NOT have voicemail, fax, or other features on the line
  • INTERNET: Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection

PLEASE BE ADVISED:

  • The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted.
  • Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported.
  • Cell Phone or Tablet:
    • Able to download a security token
    • You can access your schedule via your mobile device if you prefer.
  • Software:
    • Internet Explorer 8, 9, 10, or 11 on Windows 7, 8 or 10
    • Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10

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Are there any Bi-lingual Opportunities?

  • Yes! From time to time, you will find some Client Opportunities in Spanish and French.

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Can I work from any location?

  • The beauty of partnering with AVS is that you can work from Home or any other location in the U.S. that meets the Arise requirements! However, Arise is not currently open to the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin. Please check back to see if your state has been added.
  • You must be a U.S. Citizen and 18 years or older

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How often will I be paid?

  • AVS pays out in direct deposit on the 15th and last day of every month. *Some dates and holidays might change the schedule.

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Will I be receiving any benefits or perks from these companies I service?

  • As Independent Contractors, most of the clients do not have any form of perks or benefits they offer, but there are a couple that sometimes offer a perk here and there! You’ll have access to the full details of each client’s Opportunity Announcement to help you choose the right one for you!

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What types of Service will I be providing to the Clients?

  • Depending on which Client you choose and which Opportunity they are offering, you could be doing Customer Service, Sales, Tech Support, Roadside Assistance and more. You’ll be providing that service through either Phone or Chat support.

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Will I be able to choose my own clients?

  • Yes, the great thing about partnering with us is that you have the ability to choose which client/clients you want to service for and your own schedule within their time guidelines.

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What sets AVS apart from other IBO Call Centers?

  • Our Owner, Christine Fox, has been with Arise since 2004. She has Serviced over a dozen different Clients throughout these past years.
  • Christine has not only has been a CSP like you, but she also has been a Performance Facilitator for years for several Clients! She’s had her own Team of CSP’s, as well as, a Chat Room PF and Quality Assurance PF.
    • Christine knows what your Clients are looking for regarding your Metrics, your performance as a CSP and more!
    • You’ll have the opportunity to attend additional support sessions utilizing her expertise!
  • You’ll receive support via emails, text messages, calls and a private social media page for AVS Agents only! We’re here to help you SUCCEED!
  • AVS offers a Referral Program! We want you to be happy and when you’re happy, why not share the wealth! We offer a $25 referral to a CSP that refers a new CSP to AVS and that CSP completes a Client Certification Course and 90 days of servicing. There is no limit as to how many CSP’s you refer!
  • As a PF, Christine has eased hundreds of CSP’s into their new role of Servicing a Client.
  • At AVS, we have our own Perks, Giveaways and more!

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Military Discounts?

  • Arise offers a special for Active Military, Military Spouses and Veterans.
  • Upon completion of the registration process, you will receive 50% off your first Client Certification Course.
  • You MUST select “Military” in the “How did you hear about Arise?” question when creating your profile.
  • Send an email to: military@arise.com after completing your profile, with proof that you are either Active Military, Military Spouse or a Veteran. Please use that email for any questions regarding the discount.

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What are the Start Up Costs?

As an independent contractor, you are responsible for your certification course and any equipment needed to service. The great news is that these are all tax deductible! Below are the costs involved.

  • Background Check – $9.99
  • Each Client has a one-time Fee for their Client Certification Course cost. (Averages are usually between Free – $49; with a couple higher) Most of our Clients have an “Earn While You Learn” Phase of their course. This allows you to start taking live calls while still in the course and earning revenue from that point forward.
  • Arise  (our platform partner) has a $19.75 Service Fee per Invoice
  • Our AVS Service Fee per Invoice $25
  • Phone line. You’ll need a basic landline/digital line for some Clients, not all. This can be from your local phone company or even through your cable/internet provider. The good news is that a landline/digital line without the call waiting, call forwarding, three way calling, etc. ends up being less money a month and some cable bundles can add it on for a few dollars a month or sometimes less a month than you’re already paying. (You won’t need to get a landline unless you choose a client that requires one. No need to get one upfront)
  • And any equipment listed in our FAQ’s that you don’t already own. Don’t forget to check out our Equipment Options page for ideas!

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When can I start?

  • We’re happy you’re excited to Join our Team and get Servicing! Once you have completed the Arise Registration process and have requested to be Join Accelerated Virtual Services, LLC, you’ll be able to start by reviewing the Clients that are currently holding Client Certification Courses. These do change, so keep a close eye on them!
  • KEY TO NOTE… THE COURSES FILL UP FAST! DON’T HESITATE IF YOU ARE REALLY INTERESTED IN SERVICING THAT CLIENT!
  • You’ll see the current Client Opportunities on your Arise Homepage. Here, you will choose with Client best fits your interests and scheduling needs.
  • Each Client chooses their Client Certification Course schedule and the Start/End dates. Pay close attention to that schedule. That could be anywhere from two weeks to six weeks.
  • Once you’ve completed your Client Certification Course and you’ve Certified with that Client, you’ll be ready to work that very day!

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Do you file our taxes or take out any taxes?

  • No, as an Independent Contractor, You are NOT an employee of Accelerated Virtual Services, LLC
  • You are responsible for paying applicable Federal, State, or local taxes.  You are not eligible for unemployment, overtime or benefits and are responsible for your own retirement savings.
  • It’s best to seek an Accountant for help as we do not provide any legal or accounting services.
  • We have partnered with “Tax Account”

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Will I be an employee of Accelerated Virtual Services, LLC?

  • No, you will be an Independent Contractor for us.
  • We’ll be referring to you as an Agent and/or as a Client Service Professional (CSP).
  • We do not provide any Legal advice on how to set up your business.
  • We have partnered with “A Lawyer”

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Who are we partnered with?

  • Arise Virtual Solutions.
  • Arise is changing the way companies think about call center services. Arise provides a virtual platform to connect Call Center businesses to Fortune 500 and other large companies.
  • For over two decades, the Arise platform has enabled superior and extremely flexible customer contact, business processing and consulting solutions for numerous companies around the globe, uniquely blending crowd-sourcing innovation, virtual technology and operational efficiencies to deliver an enhanced customer experience for a company’s customers.

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