FAQs

Background Checks and Drug Screening:

  • As a new Agent, you will be required to do an initial background check to be able to service a Client.
  • This will happen as part of our Registration process.
  • You will be prompted to complete an initial background check after you register and before you can select your Client.
  • The initial background check will cost $9.99 which is payable directly to the third-party background check provider, First Advantage.
  • You will receive an email notifying you that you have successfully completed the initial background check.
  • Some Clients might require a second background check and/or drug screening, but that will be noted in their INFO prior to choosing them and that will be at NO COST to you.
IMPORTANT INFORMATION REGARDING BACKGROUND CHECKS : Please note if you have frozen your credit, you will have to temporarily lift the credit freeze with Experian. You do not need to lift the freeze at the other credit bureaus. Please lift the freeze for a minimum of 10 days. You will need to wait at least 24 hours before attempting the background check. If you have recently changed your name, it may delay or disrupt the background check. Please make sure that full and correct legal name is included in your profile and provided in the background check step. Also, please ensure the Experian is aware of your name change.
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Can I get as many hours as I want?

  • Each Client has a minimum number of Intervals that will be guaranteed to you each week. You’ll have a set day of the week that you will post those hours. The next day it will open up for posting of any Intervals that are still available. You are able to choose as many as you prefer that are available and that you are able to service.
    • In the beginning, we suggest you do the minimum number of hours for the first week to get yourself acclimated. It’s only a suggestion however!
    • After all the Intervals are taken you still might have ability to get more. The Clients often reach out to Agents for voluntary Urgent Service.

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What will my typical scheduled shift look like?

  • Because you will be choosing a Client that suits your schedule needs, you’ll find that you have a good variety of options.
    • Each Client has a set timeframe that they need service for, and you will have the opportunity to pick your schedule within their timeframe.
      • For example: Client A’s hours of servicing are from 7am – Midnight EST. That gives you the ability to schedule your required Intervals for the Client, as well as any additional Intervals you want, if available.
      • A Client might have a set amount you will need to Service on the weekends or a particular day of the week. That will depend on the Client’s needs, but you’ll see that information in their INFO prior to choosing them.
      • You might choose to work 1.5 (3 Intervals) on that day, but you can choose more or less. It’s best to schedule your time so that you have breaks. Working from home is a different environment that in an office setting and, in the beginning, you should schedule more breaks.

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What is an “Interval”?

  • You’re shifts are based on 30-minute Intervals.
  • Each Client sets their Required Intervals and you’ll know that prior to choosing them.
  • So, two Intervals would equal 1 hour of work. The great news is that you do not have to work two or more intervals back to back. You can choose which 30-minute Intervals you prefer to make up your Required Intervals for the week.

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What should my work environment look like?

  • A quiet room, separated from distractions of any kind including, pets, kids, construction noises, etc.
  • A comfortable chair and desk that will allow you to work with ease for long periods of time, depending on what schedule you’ve chosen for yourself.

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What equipment and/or services will I need to service a client?

CHECK OUT OUR EQUIPMENT PAGE FOR SOME OPTIONS! 

  • Computer and equipment that meet the basic standards  Click Here for full specs. 
  • You’ll need a VOIP Headset. You’ll find that a lot of the clients are using this system to take the incoming calls, but there might be a time where they will need you to take calls to a landline. You’ll need it for all of the Client’s certification course.
  • Landline calls will require a basic Headset that plugs into a hard-wired Telephone with a port for headsets.
  • A landline might be required by some clients. THIS IS NOT REQUIRED FOR ALL CLIENTS.
    • You’ll want to have a POTS line (Plain Old Telephone); meaning without any bells and whistles. No Caller Id, Call Forwarding, Call Waiting, etc. Just a plain phone line with long distance, if necessary. Our calls are routed out of the Miami, FL area and if you live there, you won’t need to add long distance on.  (Which costs less monthly, win!). This phone line can be either through your local phone provider or digitally through your cable provider. That’s up to you and whichever is most cost effective.

PLEASE BE ADVISED:

  • Unless stated otherwise in the Client’s INFO, most Client programs are compatible with the following types of services: POTS (plain old telephone service), cable phone line, digital service, or business class VoIP.
  • The service should be connected directly from the wall to your telephone for landlines or from your modem to your computer for the VOIP.
  • SOFTPHONES AND CELL PHONES ARE NOT PERMITTED
  • The servicing telephone line should not interface at any point with the computer.
  • All servicing telephone lines SHOULD NOT have voicemail, fax, or other features on the line
  • INTERNET: Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection

PLEASE BE ADVISED:

  • The use of wireless connections to access any Client systems is prohibited, even if the connection is encrypted.
  • Connectivity through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported.
  • Cell Phone or Tablet:
    • Able to download a security token
    • You can access your schedule via your mobile device if you prefer.

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Are there any Bi-lingual Opportunities?

  • Yes! From time to time, you will find some Client Opportunities in Spanish and French.

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Can I work from any location?

  • The beauty of partnering with AVS is that you can work from Home or any other location in the U.S. that meets the Arise requirements! However, Arise is not currently open to the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin. Please check back to see if your state has been added.
  • You must be a U.S. Citizen and 18 years or older

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How often will I be paid?

  • AVS pays out in direct deposit on the 15th and last day of every month. *Some dates and holidays might change the schedule.

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Will I be receiving any benefits or perks from these companies I service?

  • As Independent Contractors, most of the clients do not have any form of perks or benefits they offer.
    • There are a couple that offer discounts or Reward points you earn to exchange for items or vacations.

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What types of Service will I be providing to the Clients?

  • Depending on which Client you choose and which Opportunity they are offering, you could be doing Customer Service, Sales, Tech Support, Roadside Assistance and more. You’ll be providing that service through either Phone, Chat and/or Email support.


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Will I be able to choose my own clients?

  • Yes, the great thing about partnering with us is that you have the ability to choose which client/clients you want to service for and your own schedule within their time guidelines.

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What sets AVS apart from other IBO Call Centers?

  • Our Owner, Christine Fox, has been servicing with on our partner platform since 2004. She has Serviced over a dozen different Clients throughout these past years.
  • Christine has not only has been an Agent like you, but she also has been in a supervisory role for years for several Clients! She’s had her own Team of Agents, as well as, a Chat Room assistance and Quality Assurance.
    • She knows what your Clients are looking in regards to your Metrics, your Commitment and more!
    • You’ll have the opportunity to attend additional support sessions utilizing her expertise!
  • You’ll receive support via emails, text messages, calls and chat! We’re here to help you SUCCEED!
  • AVS offers a Referral Program! We want you to be happy and when you’re happy, why not share the wealth!
  • As a supervisor, Christine has eased hundreds of new Agents into their new role of Servicing a Client.
  • At AVS, we have our own Perks, Giveaways and more!

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Military Discounts?

  • Special offers for Active Military, Military Spouses and Veterans.
  • Upon completion of the registration process, you will receive 50% off your first Client Certification Course.
  • You MUST select “Military” in the “How did you hear about Us?” question when creating your profile.
  • Send an email us at info@acceleratedvirtualservices.com for more information.

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What are the Start Up Costs?

As an independent contractor, you are responsible for your certification course and any equipment needed to service. The great news is that these are all tax deductible! Below are the costs involved.

  • Each Client has a one-time Fee for their Client Certification Course cost. (Averages are usually between Free – $49; with a couple higher) Our Clients have an “Earn While You Learn” Phase of their course. This allows you to start taking live calls while still in the course and earning revenue from that point forward.
  • Our partner platform has a $19.75 Service Fee per Invoice
  • Our AVS Service Fee per Invoice $25
  • Phone line. You’ll need a basic landline or a digital line for servicing Clients. Some require a LANDLINE and some just use VOIP with a USB headset.
    • This can be from your local phone company or even through your cable/internet provider. The good news is that a landline/digital line without the call waiting, call forwarding, three way calling, etc. ends up being less money a month and some cable bundles can add it on for a few dollars a month or sometimes less a month than you’re already paying. (You won’t need to get a landline unless you choose a client that requires one. No need to get one upfront)
  • And any equipment listed in our FAQ’s that you don’t already own. Don’t forget to check out our Equipment Options page for ideas!

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When can I start?

  • We’re happy you’re excited to Join our Team and get Servicing! Once you have completed the Application (Apply Now page), we’ll review your application and if you move forward, you’ll start the registration process. Soon you’ll be able to start reviewing the Clients that are currently holding Client Certification Courses. 
  • Once you’re registered, you’ll see the current Client Opportunities to choose which Client best fits your interests and scheduling needs.
  • Each Client chooses their Client Certification Course schedule and the Start/End dates.
  • Once you’ve completed your Client Certification Course and you’ve Certified with that Client, you’ll be ready to work that very day!

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Do you file our taxes or take out any taxes?

  • No, as an Independent Contractor, You are NOT an employee of Accelerated Virtual Services, LLC
  • You are responsible for paying applicable Federal, State, or local taxes.  You are not eligible for unemployment, overtime or benefits and are responsible for your own retirement savings.
  • It’s best to seek an Accountant for help as we do not provide any legal or accounting services.

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Will I be an employee of Accelerated Virtual Services, LLC?

  • No, you will be an Independent Contractor for us.
  • We’ll be referring to you as an Agent and/or as a Client Service Professional (CSP).
  • We do not provide any Legal advice on how to set up your business.
  • We have partnered with “A Lawyer”

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